Terms of Use

Effective Date: May 20th, 2025

Welcome to www.befreecounselling.ca, the official website of Be Free Counselling and Wellness. By using this website, you agree to comply with and be bound by the following Terms of Use. If you do not agree to these terms, you should not use this website.

These terms may be updated from time to time. We recommend reviewing them regularly, as continued use of the website constitutes your acceptance of any changes.

1. Purpose of This Website

This website is intended to provide general information about Be Free Counselling and Wellness, our approach, and our available services. It is not designed to offer professional mental health advice online or replace therapeutic support from a registered provider. Content is intended for informational and educational use only.

2. No Clinical Advice or Emergency Services

The information provided on this site does not constitute medical or mental health advice, diagnosis, or treatment. If you are experiencing a crisis or require urgent support, please contact 911 or visit your nearest emergency room.

If you are in need of non-urgent mental health assistance, please consult a licensed therapist or book a consultation with our team.

3. Creating a Therapeutic Relationship

Engaging with our website, submitting forms, or contacting us does not create a therapist–client relationship. That relationship is only established after a formal intake process, informed consent, and the mutual agreement to begin services.

4. Use of Our Services

You agree to use this website and our services only for lawful, personal, and non-commercial purposes. You may not:

Attempt to disrupt or gain unauthorized access to the site or its systems
Submit false, incomplete, or misleading information
Use the site in any way that could damage our reputation or interfere with its functionality
Impersonate another person or misrepresent your identity when contacting us

We reserve the right to restrict or terminate access to anyone who violates these terms.

5. Service Availability

While we aim to keep our services and website available at all times, there may be occasional interruptions due to maintenance, technical issues, or scheduling limitations. We do not guarantee uninterrupted access and are not liable for any downtime or disruptions.

6. Appointments and Communication

If you submit an appointment request, contact form, or email, you are responsible for ensuring the accuracy of the information provided. We may contact you using the information you submit. We reserve the right to decline or cancel appointment requests at our discretion.

You understand that email communication may not be fully secure and agree not to send sensitive personal health information via unencrypted email.

7. Intellectual Property

All content on this website — including text, images, logos, videos, and design — is the intellectual property of Be Free Counselling and Wellness unless otherwise noted. This content is protected by copyright and may not be copied, redistributed, or reused without our written consent.

8. User-Generated Content (if applicable)

If you post comments or submit content through any future interactive features (such as blog comments), you agree not to submit anything unlawful, defamatory, discriminatory, or harmful. We reserve the right to review, remove, or refuse such content at our discretion.

9. Links to Third-Party Sites

We may include links to other websites for your convenience. These links do not imply endorsement. We are not responsible for the content, privacy practices, or terms of use on third-party websites and encourage you to review their policies independently.

10. Disclaimer of Warranties

All information provided on this site is “as is” and “as available.” We do not make warranties about the accuracy, completeness, or suitability of the information for any purpose. Use of the site is at your own risk.

11. Limitation of Liability

Be Free Counselling and Wellness is not responsible for any loss, harm, or damages — including direct, indirect, incidental, or consequential — arising from your use of this website or reliance on its content. This includes, but is not limited to, data loss, technical issues, or decisions made based on website content.

12. Compliance and Accessibility

We are committed to making our website accessible to all users and compliant with applicable laws in Ontario and Canada. If you encounter accessibility issues, please contact us at reception@befreecounselling.ca so we can assist you or provide alternative access to the content.

13. Governing Law

These Terms of Use are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes related to the use of this website will be resolved in the courts of Ontario.