Privacy Policy

Effective Date: May 20th, 2025

At Be Free Counselling and Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.befreecounselling.ca. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Who We Are

Be Free Counselling and Wellness is a mental health practice located in Ontario, Canada. We are committed to maintaining the confidentiality and protection of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What Information We Collect

We may collect personal information in the following ways:

a) Information You Provide Voluntarily

When you fill out a form on our site (such as a contact form, intake form, or newsletter signup), we may collect:

Your name
Email address
Phone number
City or location
Any personal information you choose to share in your message

b) Automatically Collected Information

When you visit our website, we may automatically collect certain technical information through cookies and analytics tools, such as:

Your IP address
Browser type and version
Pages visited and time spent
Device type and operating system
Referring website

We use tools like Google Analytics to understand how visitors engage with our site and to improve user experience.

3. How We Use Your Information

We use your information to:

Respond to your inquiries and provide requested services
Book consultations or manage appointment requests
Improve the content and functionality of our website
Send occasional updates or mental health resources (only if you opt in)
Ensure the website is functioning securely and efficiently

We do not sell or rent your personal information to third parties.

4. Consent

By submitting your information through our website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

You may withdraw your consent at any time by contacting us at reception@befreecounselling.ca. Withdrawal of consent may limit our ability to provide services to you.

5. Disclosure of Information

We may share your personal information only in the following circumstances:

With your explicit consent
With service providers who help operate our website (e.g., hosting providers or analytics platforms), under strict confidentiality
As required by law or to comply with legal processes

6. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, use, or disclosure. These include:

Secure servers and SSL encryption
Limiting access to personal information to authorized personnel
Regular updates and monitoring of our website’s security

7. Your Rights and Choices

You have the right to:

Access and review the personal information we hold about you
Request correction of any inaccuracies
Withdraw consent for specific uses of your information
Lodge a complaint with the Office of the Privacy Commissioner of Canada

To make any of these requests, please email reception@befreecounselling.ca.

8. Cookies and Tracking Technologies

We use cookies to improve your experience and to understand how our website is used. You can set your browser to refuse all or some browser cookies, but this may limit parts of the website from functioning properly.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from anyone under the age of 16 without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.