COVID-19 Office Closure Notice

Posted on: March 16, 2020

Hello there,

I hope you are doing well and enjoying the beautiful weather.

As many of you are aware, the situation with COVID-19 is continually changing. It is during this time that everyone within the community work together, to ensure the safety of all individuals. With that said I am reaching out to share how we plan to continue working with you, while also protecting our health.  

To prevent the spread of the virus and encourage social distancing, as of March 16th- April 6th, all sessions will be temporarily held virtually via my HIPAA-secure video service at: or through phone session.You should be able to have access to either of these services using your computer or cell phone. Though not ideal for some, I anticipate this to be a temporary solution, as things will eventually return to normal.

As of March 16th, all counselling sessions (unless otherwise noted between you and your counsellor), will be done via phone or video. Your counsellor will reach out to you, to clarify which is best and guide you on the next steps.

If for any reason you do not feel comfortable with these options and would like to maintain your in-person counselling, please contact myself directly, to discuss.

As usual, I will not charge a late cancellation fee if you fall ill within 24 hours of our appointment and need to cancel our session. However, you must call or email, or your counsellor – we are unable to waive the fee without 24 hours notice.

Counselling and continued support is something I value and hope to encourage during this time. With that said, I have listed below what our practice is doing within its facility to protect both counsellors and clients.  

What we are doing to prevent the spread:

*Frequently washing our hands and using an alcohol based hand sanitizer

*Cleaning our work station, door knobs and equipment with disinfectant wipes

*Coughing and sneezing into our elbow

*Continually monitoring our health and wellbeing and seeking medical attention (should it be required)

This can be a stressful and overwhelming time. Please know that we are here to answer any questions or concerns you may have, in regards to continuing your therapeutic journey and over all wellbeing. As many of you know, I take self-care very seriously, its such a simple practice that is filled with an abundance of benefits. I have listed some self-care techniques below, to help during this time, which may also lend as a time to connect with yourself and loved ones.

Self-Care Strategies

*Going for a walk

*Pulling out your favourite book and re-reading it from start to end

*Finding your favourite mug and enjoying a cup of tea or coffee, while watching the sun set or rise

*Playing a board game with family

*Cooking your favourite meal

*Cooking a meal or baking a treat you’ve always wanted to do but could never find the time

*Writing about where you are and why that moment is either overwhelming or special for you

Ultimately, we are doing everything we are able to control to ensure the safety of you, your loved ones and ourselves. We appreciate your understanding and patience during this time and we promise to do our best to ensure you receive the best support we are able to provide.

If you feel you are in crisis and require immediate support or guidance, please visit

Kindly feel free to call or email, should you have any further questions or concerns.

Thank you again and we hope you are staying safe!

Alena Tiberia,
Director, BFCW
P. 289.585.9983